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{ Monthly Archives } June 2008

Oooh, that tickles!

Kenko Reflexology and Fish Spa (product reviewed by Gary Jones on 2008-06-30)

Feeding the fish

Katie and I recently went up to KL for one last time before we head home in August. We had a few bits of shopping to get for relatives, and we went around the usual huge malls, including Mid Valley Mall. One of the latest fads that seems to be hitting Malaysia is that of fish spas, and the one we found was Kenko Reflexology and Fish Spa.

In short, you put your feet (there are also full body treatments available at certain places) into a pool of fish, and they eat all your dead skin, leaving your feet all smooth and your pores unclogged. The fish are called Garra Rufa or “doctor fish” and come from hot springs near Kangal, Turkey. They are used to treat those suffering from skin conditions like psoriasis. The popularity of the fish spa caught the attention of the Japanese and Koreans who introduced this therapy to their Fish Spa Resorts. The fish, with their tiny teeth, help exfoliate dead skin cells, lighten minor scars and is said to relieve those with psoriasis and minor eczema. The fish are also fed normal fish food at night, and the water is heavily filtered and treated with ultraviolet light to kill viruses and bacteria. The craze spread to Singapore where Kenko has 13 outlets, and at Pavilion Kuala Lumpur, the fish spa was brought for the first time into a shopping mall.

As we’d seen and heard about it due to a place in Melaka opening, we’d thought we’d give it a go. The price was RM38 (£5.84) for 30 minutes, and the time doesn’t start until you’ve removed your shoes and socks, washed your legs from the knees down, and touched your card “in”. We were directed to a round pool (with the smallest fish) that has 5 spaces, separated by metal bars that held a table up in the middle above the pool. Two men were already sitting there, and they welcomed us, and asked if this was our first time as we tentatively put our feet into the pool.

Almost immediately, and unlike other fish, they swim straight for your feet and start having a nibble. Now I’ve not got ticklish feet (it’s a mind over matter thing), but even I was struggling for composure as they attacked all sides of my feet; Katie was in fits of giggles, just like many other customers it seems when others came in later. After a while, the feeling became more like pins and needles and I found it easy to ignore and though Katie was trying to read a book, I don’t think she got very far with it!

After 10-15 minutes in the “starter” pool, I decided to try the next pool, which contained medium (relatively) sized fish. With bigger teeth, these fellas caused a more intense feeling, that tickled less, but felt more like an electric shock (not painful). Katie tried it for a few seconds but decided she couldn’t stand it and went back to the other pool.

Finally, a space became available at the pool with the biggest fish, so I took my chance and moved over. There’s a sign saying that pregnant women, anyone with un-recovered bruises or people with a variety of conditions shouldn’t use this pool! The fish in this pool were easily 4 inches long, and when they bit you, you know about it. I have to say that on occasions, the feeling from this pool was one of pain; not enough to make me stop and take my feet out, but enough to think “Ow!”. If you can let your mind wander off to something else, then it’s definitely bearable.

After 30 minutes, our card numbers flashed on the screen and we got out and washed our feet. My feet did perhaps seem smoother, but that might have been due to having had them in water for the last half-hour. Certainly there was still dead skin on the bottom, so I can only conclude that this treatment would need multiple visits, rather than expecting it to be a one-hit result. I wouldn’t say no to having another go, as it is a unique experience, but only due to the novelty factor, rather than expecting any serious health benefits.

My rating: 4.0 stars
****

Tioman

Our trip to Tioman had been cancelled a few times. Once due to Daren cancelling it, another due to not being able to get ferry tickets as it was a local bank holiday weekend, then Katie had to go to Houston. We finally got out there this weekend although we still had problems.

We made our way over to Mersing on Friday night. As Katie had been working that day, we didn’t leave until 6pm, arriving just after 9pm. We parked up, found the Embassy Hotel (more like a hostel really), went out and got some food, and headed back to the hotel. The room itself was basic to say the least, but at RM55 (£8.64) for 1 night for a twin room with air conditioning, you wouldn’t expect anything more. It’s close enough to get the early morning ferry, and it did the job of letting us get some sleep.

Up at 6am the next morning to pack and get to the ferry terminal in plenty of time. Of course, this is Malaysia, so it would have been foolish to expect the boat to leave on time. We left the car in the grounds of the “mini-stadium”, then walked over to get our ticket. This is where our problems started. Daren had given us details of the boat company, the counter to get the ticket from, and what time the boat left. He hadn’t told us which stop to get off at, or even the name of the accommodation (which would have told us the name of the stop), or what time our return trip would be. The latter was fine; the woman at the counter found the booking and scribbled the return time on our “one-way” ticket (note to self: bring a thick black pen next time, but only pay for one way crossing). We sat down for a few minutes, then headed to the ferry - the guy collecting the tickets asked us which stop we were getting off, we said we didn’t know, then he said that this boat only went up to Tekek (the “main” village on the island). I asked if this was the 7:30 boat, and he said yes, so we got on.

The ferry itself was not too bad, although the air con was a little chilly. They played Kayangan, some romantic poor-girl-meets-rich-(prince?)-guy Malaysian film set in KL and elsewhere in Malaysia. After 2 hours or so, we arrived at Genting on Tioman Island. I stuck my head outside to see if Daren was waiting on the jetty, but no luck, so we stayed on the ferry and carried on to Paya; again, Daren was not waiting for us here. Now, we thought that Tekek was the last stop, and being the main place on the island, would be a logical stop for us to get off at, in the hope of finding Daren. We got off, we wandered around, but couldn’t find him. It seems that wherever he was didn’t have a phone signal either - we tried and tried, but unless he found a way to contact us, we weren’t sure where to go (back to the lack of information about resort and accommodation), leaving us no option but ti sit and wait.

After 45 minutes or so, we decided to ring Katie’s colleague who’d been learning to dive with Daren a few months ago. He thought that Daren might be in Salang, further to the north. As I was 90% sure that Daren had mentioned something about diving from the north of the island, this made sense, so we decided to take a water taxi and head there. Typically, as we were arranging the boat, Daren rang to ask where we were and suggested we get a water taxi to head to Salang.

The 15 minute taxi ride cost as much as the 2 hour ferry ride but was quite exciting. After we arrived in Salang, the rest of the weekend went much smoother. We did 3 dives on the Saturday and 2 on the Sunday. On all the dives we saw various fishes and other marine life, even when were in shallow (5 metres) waters doing the skill-based tasks of the course; stay still for long enough and the fish come to you! We didn’t see any black-tipped reef sharks, but we did see a turtle going about it’s business and that was very exciting. We also saw lots of “Nemos” (clown fish), sea cucumbers, devil stonefish, saergent fish, ox-eye fish, lots of coral, spiky sea urchins and anemones.

We’re now certified PADI Open Water Divers and we’re planning to have a holiday in September or October where we can make use of this! More images to follow.

Norton Help(less) Desk

We’d got a report that a page on the Battrick site was coming up as being a phishing url in Norton Internet Security. I tried contacting a Norton agent, to see if they could help, as although the page in question is in a “hidden” frame, it’s not even close to being a phishing page. As a pre-text to the live chat log that follows, I’ll say that I signed up as Gary Smith (incorrect), with email address as me@privacy.com (a common address if you don’t want to give out your proper addy) and telephone number 00000000.

What follows is a typical support desk routine, of not actually taking a blind bit of notice of the information given to them:

Problem : NIS phishing filter is blocking a site known NOT to be a phishing site.

Mr. Gary Smith has entered room.

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

**** 10 minutes later ****

Aneesh has entered room. (Sun Jun 01 2008 06:58:20 GMT+0800 (Malay Peninsula Standard Time))

Aneesh: Welcome to Symantec Chat support. I am currently reviewing the details you have submitted with your chat session and will be with you shortly.

Aneesh: Welcome to Symantec Virus & Spyware Solutions.

Is this the first time you are contacting us or do you have a Priority ID?

Mr. Gary Smith: Hi Aneesh, first time.

Mr. Gary Smith: A friend’s Internet Security package has blocked a page on a site I develop for, saying it’s a known phishing site. How do I go about getting the site removed from the list?

Aneesh: May I confirm your email address as me@privacy.com . am I right?

Mr. Gary Smith: It’s what I’m prepared to give at the moment, yes.

Aneesh: May I have your phone number with the area code ?

Mr. Gary Smith: No, sorry, that’s not possible. Would you like to answer my question please? (I’m not trying to be rude, just get to the solution quickly)

Aneesh: Alright

Aneesh: Are you connected from the computer, which is facing this particular issue?

Mr. Gary Smith: No, it’s a friends computer. The screenshot they’ve put up is at: {url removed}

Aneesh: Thank You for your patience.

Your Priority ID is 488537516 . Please make a note of it for future reference.

Mr. Gary Smith: The page in question only contains some javascript to update a value in another framed page. No alerts have arisen for the past three years this site has run, yet this alert has suddenly come up.

Mr. Gary Smith: Thank for the ID.

Aneesh: You are welcome !!

Mr. Gary Smith: I assume that the user has received an update, and the site/page is now included on the phishing list. I assume there’s a way that false positives can be removed from this list?

Aneesh: As I understand from your issue description, NIS phishing is blocking a site known not be a phishing site .

Am I correct?

Mr. Gary Smith: Correct. Further details above.

Aneesh: Thank You for your patience.

You are currently experiencing a technical product related issue which is supported by the Technical Support Team.

You can connect to them by visiting http://www.symantec.com/supportoptions .

However I can also connect this chat session to the Technical Support Team directly. Shall I proceed to do so?

Mr. Gary Smith: Yes please.

Aneesh: I will now transfer this session to the Technical Support Team, who would assist you further on this issue.

Please note that, you can also connect to them directly by visiting http://www.symantec.com/supportoptions .

It has been pleasure working with you, thank you for using Symantec; have a great day ahead.

Please wait while I connect you to the Technical Support Team. This would normally take around 2 to 7 minutes.

**** 3 minutes later ****

Aravind has entered room.

Aneesh: Please wait, while the issue is escalated to another analyst.

Aravind: Hello

Aravind: Welcome to Symantec Technical Support

Aravind: Gary Smith , in case we are disconnected, please click on the following link, which will reconnect you with me directly: http://www.symantec.com/dtl

Mr. Gary Smith: Hello Aravind.

Aravind: The connection code for this session is 284337

Aravind: May I confirm that the issue you are encountering is ” NIS phishing filter is blocking a site known NOT to be a phishing site.”

Mr. Gary Smith: Thank you.

Mr. Gary Smith: That is correct.

Aravind: which website are you trying?

Mr. Gary Smith: www.battrick.org - specifically the warning (screenshot at {url removed}) is to do with www.battrick.org/nl/{filename removed}

Mr. Gary Smith: The page itself contains some JavaScript that updates a “ticker” in http://www.battrick.org/nl/{filename removed} .

Aravind: I need to verify some information. Do you mind waiting while I check this information for you?

Mr. Gary Smith: Sure, go ahead.

Mr. Gary Smith: It’s a friends computer. I assume that the user has received an update, and the site/page is now included on the phishing list. I assume there’s a way that false positives can be removed from this list?

Mr. Gary Smith: It’s NIS version 10.2.0.30

Aravind: Thank you for confirming your details. Please make a note of this case no. 488537516 for your future reference.This case number will include the details of today’s chat.

Mr. Gary Smith: Thank you.

Aravind: The product you have mentioned is an Enterprise product. You have reached the Consumer Support desk of Symantec.
For assistance with your Enterprise product please visit this site: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Aravind: Is there anything else I can assist you with today?

Mr. Gary Smith: Is it possible for you to pass the chat over to the business support guys please?

Aravind: I am sorry, I dont have an option for that.

Aravind: You can get a phone number in that link.

Aravind: you can directly call them.

Mr. Gary Smith: Although it’s an enterprise product, then phishing list is surely used between consumer and business products. I just need to know who I can contact about getting a site removed from the phishing list, not a Norton-product specific question.

Aravind: Only the enterprise technition can help you.

Aravind: I would like to encourage you to provide feedback for this chat, as this helps in our ongoing efforts to improve the service we deliver. You can contact my manager at Symantecmanagers@symantec.suth.com.
Thank you for contacting Symantec, have a pleasant day.

Aravind: thank you Bye

Mr. Gary Smith: Will they have access to this chat on the case number you gave me?

Aravind: yes.

Aravind: they can.

Aravind: you can refer the same case number.

Mr. Gary Smith: Thank you.

Aravind: Analyst has closed chat and left the room

Symantec_Chat_End (Sun Jun 01 2008 07:22:58 GMT+0800 (Malay Peninsula Standard Time))

So, having taken half an hour, they confirmed my fake details twice, passed me over to other agents twice, and didn’t even give me a hint at who it really is I should be talking to (I don’t hold up much hope for the Enterprise guy if he were to be contacted). Great job Norton. I’m considering whether to post some “feedback” as they’ve suggested. I understand they have to follow scripts, but sometimes a bit of humanality is needed.

UPDATE 2008-07-26: Thanks to George’s comment and subsequent contact, below, then the issue looks to have been resolved. In short, the error was only appearing on the one machine when it was going into/out of hibernation. No other reports have been received. Why couldn’t the support desk guys above just have given me the URL below, and saved all this bureaucracy?

Hi Gary,
I’m passing this along to Noah Edwardsen, cc’d here, who works in Public
Relations for Symantec. He has already been alerted to your issue.

Have you checked back to see whether the site is still being blocked? If
so, here is a link to the Antifraud False Positive submission site:
https://submit.symantec.com/antifraud/false_positive.cgi

Submitting through the above link will go automatically to the appropriate
technicians and should very quickly remedy the problem. I’m sorry that tech
support wasn’t more helpful in directing you to this solution.

The above should work — but if for any reason it doesn’t, please do not
hesitate to get in touch with Noah or myself.